back office support

PCM Digital is a premier Back Office Support company offering cost effective back office operation solutions to clients world wide.

We exceed the transaction based approach proactively carry out back office support operations. This enables your organization to seamlessly deliver services to your customers.

Back office operations provide a range of corporate, non core services, usually at a distance. Routine administrative tasks, building database, data entry, document management customer service and technical support functions are examples of back office operations.
The case for Outsourcing Back-Office Support Services is simple and allows you to exchange the high fixed costs and management drain of an in-house Back-Office Operation for the variable cost, flexibility, control and expertise of a company whose primary business is back-office services.
In other words, the outsourcing process is driven by a need to maximize value. It frees you to focus on core areas to expand business.
We provide comprehensive consulting services to efficiently restructure and deploy cost-effective back office solutions including all of the accounting, finance, and human resources functions that drive our customers' business needs in a variety of industries.

Our comprehensive back office services are -

• Data entry
• Document management
• Data mining
• Building database
• Data harvesting
• Mystery shopping
• Qualitative analysis
• Accounts receivables
• Product Feed submission

site management packages

For the busy organization who made need regular to numerous updates we offer Site Management.

For a reasonable monthly fee let our trained staff keep your site updated keeping your time free for what you do best.

General Site Management is offered for the client who anticipates making regular minor changes to their site after design, once content and function needs change. This includes up to two hours work each month.

Full Site Management is offered for the client who wants are professionally trained staff to totally maintain their web site, making any necessary changes to the site after design. This includes up to five hours work each month.
If you are looking for a way to resolve your organization computer support problems then we are here to provide you with the computer support whatever you need.

Offshore technical support Services helps you in following ways:

• The freedom to focus on your core business objectives.
  
• Give your employees and/or customers a professional computer support experience.

 

special support programs

We at PCM Digital build technical support solutions with layers of technical support.

The front line team takes the initial call and help you out to resolves the most common issues. The next layers are specialists in various aspects of the products, for the most complex problems. The results are satisfied customers, reduced service costs and a potential additional revenue stream.

Our comprehensive Technical Helpdesk Support services include:

• Network Technical Support Services
• Product Support Services
• Technical Application Support
• Onsite Technical Support Service
• Remote IT Infrastructure Management Services
• Pre and Post-Sales Technical Support Service
  
  

Evolving from simple call handling to business process reengineering, PCM Digitalis building global contact centers for offshore Technical Support Services – with the technology and people skills to keep pace with this change.