Available Services
PCM Digital is a company that nurtures growth, innovation and progress with vibrant employees who are delighted to help drive customer and client satisfaction. We understand that the customer’s success is our success and our growth depends on delivering consistent and reliable world class services.
We have access to a huge pool of skilled as well as semi-skilled professionals with relative cost advantage. This resource coupled with high-speed data communication links put our services at an advantage.
Customer Interaction Services – Call Centre:
The Call Centre is used for a number of customer related functions like Marketing, Selling, Information dispensing, Advice, Technical Support Etc. Thus, a Call centre is a service centre that has adequate telecom facilities, trained consultants, access to wide database, Internet and other online information support infrastructure to provide information and support to customers. It operates round the clock to provide year round service. (24 X 365 service)
SPPECH BASED IVR:-
- Extensible, customizable and scalable
- Client configurable
- SIP compliant and carrier neutral
- Database integration using XML
- Secure communications channels
- Fully integrated with CRM applications
CRM BASED SUITE:-
- Phone/Web/SMS Sales Order Entry
- Loyalty Program Management
- Appointment Scheduling/Management
- Customer Support and Web Self Service KB
- Customer Survey/Feedback Management
- Data Indexing, Cleansing and Management
EMAIL/SMS MANAGEMENT
- Comprehensive messaging capabilities
- Full text search and indexing
- Auto Response using Rule base templates
- Multi-level Queuing
- KB Integrated Response Templates
- Complete CRM integration